Returns & Exchanges

At Roquia, we prioritize the freshness and quality of our gourmet food products. If your order arrives damaged or does not meet our high standards, we offer a hassle-free return or replacement process within 14 days of delivery.

Return Process

• 1.
  Check Eligibility

  Ensure your item is unopened, in its original packaging, and within the 14-day return window for perishable or non-perishable goods.

• 2.
  Contact Support

  Email our customer care team with your order number and a photo of the product if it arrived damaged or incorrect.

• 3.
  Pack Securely

  Place the items back in their original shipping box with all protective padding to prevent further damage during transit.

• 4.
  Receive Refund

  Once our quality control team inspects the returned items, we will process your refund or ship a replacement within 3-5 business days.