Frequently Asked Questions

Everything you need to know about Roquia's gourmet food experience.

How do you ensure the freshness of your food products during transit?

We use temperature-controlled packaging and vacuum-sealing techniques to ensure all perishable items arrive at your doorstep in peak condition.

What is the estimated delivery time for my order?

Standard shipping typically takes 2-4 business days. For fresh goods, we offer express overnight shipping to minimize time spent in transit.

Do you offer international shipping for your specialty items?

Currently, we ship within the continental United States to maintain our strict quality and freshness standards. We hope to expand internationally soon.

What is your return policy for food items?

Due to health and safety regulations, we cannot accept returns on food products. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full refund or replacement.

Are your products suitable for people with specific dietary restrictions?

Many of our products are gluten-free, vegan, or organic. Please refer to the detailed ingredient list and allergen warnings provided on each product page.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure checkout system.